Your rights under the Code of Health and Disability Services Consumers' Rights are made available on the Health & Disability Commissioner website. One of those rights is the right to complain.
Your rights — Health & Disability Commissioner
Let us know if you have a complaint as soon as possible, as this will make it easier for everyone to remember what happened. If you want help making a complaint Health and Disability Advocacy Service for free independent advice and support on 0800 555 050
If you are not happy with the response you can either:
- write to our Consumer experience feedback team to have the issues reconsidered
- make a formal complaint to the Health & Disability Commissioner.
Making a complaint — Health & Disability Commissioner