NZNO nurses, healthcare assistants and some midwives plan to strike from 9am on Wednesday 30 July to 9am on Thursday 31 July. Patient safety is our priority and our hospitals will remain open. Continue to attend all appointments unless we have contacted you directly to reschedule.
We welcome your feedback about your experience, good and bad, so we can learn from it and continually improve. Find out ways you can provide feedback about your experience with Health NZ services in Otago and Southland.
Your valuable feedback and suggestions help us provide the best possible care for our patients, whānau and communities.
If you give feedback on behalf of someone else, we may need their permission to respond to you.
If you need a situation to be resolved while you are in our care, talk to the staff caring for you or ask to speak with the manager.
Feedback brochures are also available in all wards and departments — ask a staff member if you need help finding them.
You can contact our feedback team by:
Health NZ | Te Whatu Ora — Otago and Southland feedback form
Health NZ | Te Whatu Ora — Otago and Southland feedback brochure
Your rights under the Code of Health and Disability Services Consumers' Rights are made available on the Health & Disability Commissioner website. One of those rights is the right to complain.
Your rights — Health & Disability Commissioner
Let us know if you have a complaint as soon as possible, as this will make it easier for everyone to remember what happened. If you want help making a complaint Health and Disability Advocacy Service for free independent advice and support on 0800 555 050
If you are not happy with the response you can either:
