NZNO nurses, healthcare assistants and some midwives plan to strike from 9am on Wednesday 30 July to 9am on Thursday 31 July. Patient safety is our priority and our hospitals will remain open. Continue to attend all appointments unless we have contacted you directly to reschedule.
Community-based health services are available to people in Wellington, Hutt and Kapiti with a health-related support need. This includes people who need post hospital discharge care in their own home. Services are facilitated by the Care Coordination Centre.
To contact the Care Coordination Centre:
The Care Coordination Centre is at:
10 Wi Neera Drive
Porirua 5022
10 Wi Neera Drive, Porirua — Google Maps
The centre is open:
If you or a member of your whānau need extra support to maintain your health and independence, you may be able to access:
Most of the services you are likely to receive will be free. If you are referred to a service with costs, we will discuss this with you.
If you are under 65 and have a lifelong disability and require long-term disability support you will be referred to Capital Support.
To contact Capital Support:
Disability support — Wellington, Hutt and Kapiti
If you need rehabilitation services as a result of long-term impairment, and are aged 16 to 55 years, you will be referred to our rehabilitation service.
To contact our rehabilitation service:
Once we receive your referral, our staff will either:
The assessor may ask you for the name and contact details of a whānau member they can contact to discuss your assessment.
You are welcome to have a support person with you during your assessment. This will mean you need to have a face-to-face rather than phone assessment — your assessor will arrange a time for this.
Because needs can change over time, follow-up assessments are carried out regularly to make sure you are receiving the right support. This could mean increasing support if your condition worsens or reducing care if it is no longer needed. You can also ask for further assessment or for re-referral through your healthcare provider.
If you are assessed as being independent and do not reach the threshold to receive support, your information will be held in case your needs change in the future. If your needs do change, you will be reassessed.
You can ask for a review of assessment findings.
If you have a complaint about the assessment process or the Care Coordination Centre:
If you have a complaint about your support from Access Community Health or Nurse Maude, contact them directly.
Postal address:
Access Community Health
PO Box 38139
Wellington Mail Centre
Lower Hutt 5045
Phone 04 473 4886
Email: national@access.org.nz
Postal address:
Nurse Maude
PO Box 36126
Merivale
Christchurch 8146
Phone 03 375 4200
Email info@nursemaude.org.nz
If your complaint is not resolved, contact us directly.
Wellington, Hutt and Kapiti feedback form
A referral for this service can come from:
There is no cost for contacting us or sending us a referral.
If you do not meet the eligibility criteria for support services, we can give details of private providers who can be employed directly by you at your own cost.
