Pacific health services
After hours and urgent medical centres
If you cannot wait to see your usual doctor, nurse or healthcare provider, or you do not have one, go to an after hours or urgent care medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.
Instead of visiting the doctor in person, you can have an appointment over the phone or online.
You do not need to be enrolled to use some of them. They are a good option if your usual doctor or nurse cannot fit you in.
These appointments usually take place through a video app or a phone call. There will be a cost.
Ka Ora Telecare is an after-hours video and over-the-phone health service for people living in or visiting rural communities. It is free to speak to a nurse. All appointments are free for tamariki under 14 years old.
Find support
Auckland City Hospital facilities
Cafés
Grafton Cafe
Level 5, building 1
Opening hours:
- Weekdays: 6.30am to 7pm
- Weekends and public holidays: 9/30am to 7pm
Makete
Level 5, building 1
Opening hours:
- Weekdays: 7am to 8pm
- Weekends: 9am to 6pm
Jamaica Blue
Level 5, building 1
Opening hours:
- Weekdays: 6.30am to 8pm
- Weekends and public holidays: 8am to 5pm
Planet Espresso
Level 5, building 1
Opening hours:
- Monday to Sunday: 6.30am to 6pm
- Weekends: 7.30am to 5.30pm
- Public holidays: closed
Planet Espresso
Level 3, Building 32 (main hospital building)
Opening hours:
- Monday to Friday: 7.30am to 3.30pm
Subway
Level 5, building 1
Opening hours:
- Monday to Friday: 6am to 8pm
- Weekends & public holidays: 8am to 8pm
St Pierre Sushi
2 Park Road (outside the hospital on Park Road)
Opening hours:
- Monday to Sunday 8am to 8pm
Columbus Coffee
2 Park Road (outside the hospital on Park Road)
Opening hours:
- Monday to Friday: 6.30am to 5.30pm
- Weekends and public holidays: 7.30am to 5pm
Pharmacy
Auckland City Hospital Pharmacy is on level 5, building 1.
To contact the pharmacy:
- phone: 09 307 8997
- email: achretail@adhb.govt.nz
Opening hours:
- 8am to 6pm, Monday to Friday
- 10am to 4pm, weekends and public holidays
Flowers and gifts
Makete — flowers
Opening hours:
- 8am to 6pm, Monday to Friday
- 10am to 4pm, weekends and public holidays
Paper Plus — books and gifts
Opening hours:
- 8am to 5pm, Monday to Friday
- 9am to 5pm, Saturday
- 10am to 5pm, Sunday
Transition lounge
The transition lounge is a waiting area for patients who are:
- waiting for an outpatient appointment
- waiting to be admitted to a ward, either acute or elective, other areas or hospitals
- waiting for discharge paperwork or to be picked up for transfer home or ongoing care.
The transition lounge is located on level 5, building 1, close to the entrance from car park A.
To pick up patients from the transition lounge:
- just outside the entrance is a 20-minute parking zone providing free and convenient pick-up for whānau and carers.
- once you are parked, go through the hospital entrance. The transition lounge is on your right just around the corner from the information desk.
Wifi
Free Wi-Fi is available in some areas of our site. Look for "Hospital Hot Spot" in the Wi-Fi networks on your device. You will need to log in for free Wi-Fi.
Whānau and visitor accommodation at Auckland City Hospital
Te Whare Awhina | Whānau accommodation
Te Whare Awhina is located on the Auckland City Hospital site and is available to whānau/family who meet the entry criteria.
Accommodation is short-term and primarily for whānau of patients who live outside of the Greater Auckland region. Whānau who have a patient that resides in the Auckland region will be considered on a case-by-case basis. Patients themselves are not eligible for accommodation.
We can accommodate a maximum of three whānau members. Bedding, towels, and laundry facilities are provided. A kitchen is available but families must supply their own food. A bond of $20 is required upon registration. A fee may be charged if you are not eligible for a Ministry of Health subsidy.
All bookings must be made via a referral. If you need accommodation, ask your nurse, or one of the He Kamaka Waiora team.
Contact Te Whare Awhina:
- phone: 09 307 4949 ext 25830.
Domain Lodge
Domain Lodge is owned and operated by the Auckland Division of the Cancer Society. Priority and preference is given to cancer patients and their supporters, but there are some units available to the general public. There is no charge for cancer patients.
Contact details:
- phone: 09 308 0161
- email: reception@akcancsoc.org.nz
- website: domainlodge.co.nz
- address: 1 Boyle Crescent, Grafton, Auckland, 1023
Starship ward accommodation
At Starship Child Health, we recognise the importance of having a parent or caregiver staying with their child whenever possible. Accommodation is available on the ward for one parent or caregiver. See staying with your child for further information.
Ronald McDonald House®
Ronald McDonald House provides a ‘home-away-from-home’, offering families a safe haven to retreat to, after a long day on the ward. From stocked kitchens to cosy lounges, we appreciate how important it is for families to escape the clinical world of medicine, and take comfort in the familiarity and routine of a home-like environment.
There are two Ronald McDonald House facilities within a few minutes walk of Starship Hospital: Ronald McDonald House – Domain (on the hospital grounds), and Ronald McDonald House – Grafton Mews (a few minutes walk down the hill).
Visit Ronald McDonald Houses Auckland for more information.
Chapel
The Hospital chapel and quiet room is situated on Level 6 at Auckland City Hospital. The chapel is open seven days a week, 24 hours a day. The chapel is used for worship, reflection, prayer and special services as required.
Weekly services
- Ecumenical 10am Sunday
- Roman Catholic at 11.30am Sunday
- Juma prayers 1pm Friday.