Wellington Regional Hospital
Nga Puna Wai Ora

Phone 04 384 4944

Street address:

17 Adelaide Road
Mount Cook
Wellington 6021

Wellington Accident and Urgent Medical Centre

17 Adelaide Road, Wellington — Google Maps

Opening hours: 8am to 9pm every day.

Phone 04 385 8810

Street address:

17 Adelaide Road
Mount Cook
Wellington 6021

17 Adelaide Road, Wellington — Google Maps

Opening hours:

• 9am to 11pm, Monday to Friday
• 8am to 11pm, weekends and public holidays.

Margaret Stewart House

Margaret Stewart House provides you with a place to stay if you are from out-of-town and having cancer treatment at Wellington Regional Hospital. The house is located in the hospital grounds.

Priority goes to patients receiving cancer and dialysis treatment.

Phone 04 380 0300
Email msh@cancersoc.org.nz

Margaret Stewart House, Wellington — Cancer Society NZ

Te Whare Whānau o Te Pehi Parata

Temporary accommodation is available for whānau from outside the Wellington region who are supporting an inpatient. Accommodation is limited and pre-booking is advised. There is 1 room per whānau for 3 or 4 people, depending on availability. Tamariki must be accompanied by an adult.

To enquire about availability contact Whānau Care Services between 8am and 6pm Monday to Friday.

Phone 0800 999 442
Email wcs@ccdhb.org.nz

Ronald McDonald House

Ronald McDonald House provides free accommodation to whānau with seriously ill children aged 21 and under while they receive treatment in Wellington Regional Hospital.

Priority is given to those who live more than 80km away from Wellington or those who live in the South Island. Distance limits are waived for whānau with tamariki in ICU.

Phone 04 389 5505
Email info@rmhc.rg.nz

Ronald McDonald House Wellington — Ronald McDonald House Charities New Zealand

The cultural support area is at the front of the main atrium, on the left just past reception and through the glass doors.

Whānau care services

Whānau care services provide cultural and practical support for Māori patients and their whānau.

We assist by providing:

• whakawhanaungatanga and manaaki
• manaakitanga, practical help and information for you and your whānau
• connection and bridging the gap between you, your whānau and the medical team
• cultural support.

To contact the whānau care services team:

• ask your healthcare provider to make a referral
• email res-whanaucareservice@ccdhb.org.nz
• phone 04 806 0948
• visit us in the Cultural Care Centre on level 2 in the main building.

Disability alerts and health passports give your healthcare providers information about you for your appointment.

Disability alerts

A disability alert adds information about your needs to your electronic patient file. It helps us make sure you can:

• access your appointment
• understand what is happening
• feel safe.

For more information or help with disability alerts:

• email disability@ccdhb.org.nz

My Health Passport

To save you repeating information to your doctor or health and disability services, use My Health Passport. It explains how you want them to communicate with you and help you.

My Health Passport — Health and Disability Commissioner

Communication graphic cards

NZSL video about communication graphic cards — Vimeo

These cards are for Deaf and hard of hearing people to use when accessing health services. They are to:

• help you communicate with other people
• make other people aware of different ways to communicate with you.

The cards are the same size as a bank card so that they fit in your wallet. You could also save the image to your phone and show it when you visit.

There are 3 cards that say 'Hello, I'm Deaf' and 3 cards that say 'Hello, I'm hard of hearing' and they have different messages:

• one outlining communication methods
• one asking people to use NZ Video Relay Services
• one asking people to us physical distancing so that face masks can be removed.

Hello, I'm Hard of Hearing card

Hello, I'm Deaf card

Both cards — postcard size

Both card – business card size

Co-production, user experience testing and research

Co-production involves finding patients who can attend a meeting or series of meetings with the Disability team and other staff to develop a new service or way of working. Sometimes we also ask patients to give us feedback through user experience testing. If you would like to be included in co-production or user experience testing, we would love to hear from you.

If you are a researcher with disability expertise, let us know. We like to work with researchers who are familiar with the rights-based approach to disability. We frequently recommend potential researchers to other departments across the region.

To contact us:

• email disability@ccdhb.org.nz

We can book an interpreter to support:

• people who do not speak English or do not speak it with confidence
• people who communicate by sign language
• when translation of written information (to or from English) is required
• some interpreter services are available by telephone.

Let the service or ward know if you want to use an interpreter.

Sign language interpreter

You should use a qualified NZSL interpreter in any situations where you make important decisions. These situations include:

• health consultations
• assessments
• treatments
• discussions about which medicines you should have.

The department you're seeing will book the interpreter.

Health New Zealand | Te Whatu Ora pays for interpreters for hospital appointments.

iSign pays for interpreters for:

• GP (family doctor) appointments
• ultrasound appointments

You can ask for an NZSL interpreter to be at your appointment. We do not recommend using a family member as an interpreter.

You can ask for a particular interpreter to be at your appointment. If the interpreter you want is not available, you can go ahead with the appointment with another interpreter. Otherwise, you can reschedule it for when the interpreter is available.

If you would like to book an interpreter yourself, contact iSign.

iSign

Your options if you cannot get an interpreter

Your healthcare provider will work with you to find the best way to communicate with you.

Some options include:

• New Zealand Relay video interpreting service
• delaying the appointment until you can get an interpreter
• using note writing, online videos, gestures, lip reading, or a family member or friend to interpret — these options can be risky, so only use them as a last resort.

NZSL video about coming to hospital

CCDHB NZSL video about coming to hospital — YouTube

Change or cancel your appointment

Update your contact details

Register for or cancel appointment email notifications

Wellington Regional Hospital is a place where staff, patients, whānau and friends work together to care for sick and injured people. We want a safe and calm environment for everyone. We have zero tolerance to violence, aggression or harassment of any kind towards staff, patients or visitors.

This includes:

• intimidation or threats
• swearing
• shouting
• racial or sexual comments
• physical aggression towards people or property.

Please treat everyone with dignity and respect. We all share the same goal — to care for patients. Please treat all our patients, staff and visitors with respect and dignity.

Please respect our rules. These are required to ensure the best outcome for our patients.

Please talk to us if you are feeling frustrated or stressed. Patients get better faster when we use calm voices and work together as a team. Use our whānau spaces or take a break outside if you are overwhelmed.

We want our place to be a safe place for all. We are all responsible for making our place a safe place for everyone.

Ma tini, ma mano, ka rapa te whai — by joining together we will succeed.

We lend hospital equipment to patients to support their recovery, such as:

• crutches
• wheelchairs
• bathroom chairs.

When we lend any equipment we will provide a date when they are to be returned. This date is agreed with your healthcare provider and is based on the time they estimate you will need it to support your recovery from illness, an accident or surgery.

There is no charge for equipment, or fee if they are returned late.

We appreciate people returning equipment when they no longer need them. This means they are on hand to lend to other patients who need them, and we do not have to spend money buying replacement items, which could spent on providing other health services to our communities.

You do not need to return any personal hospital equipment, such as:

• moon boots
• pressure bandages or strapping
• linen.

You can dispose of these in your rubbish.

If you need your equipment for longer, or cannot return your equipment:

• phone 04 918 6334
• email equipmentreturns@ccdhb.org.nz

Where to return equipment

There is a blue bin just inside the main hospital entrance on the right-hand side.

• Put smaller items such as crutches inside the bin.
• Put larger items beside the bin.

With the exception of standard crutches, equipment is traced through the barcode so there is no need for paperwork to be attached to them or a receipt to be issued.

Ward Support Block

The central equipment pool is on level 3 of the Ward Support Block.

To get to the Ward Support Block:

• from the main entrance, follow the orange line — first seen on the wall, and then the floor
• from the Mein Street entrance, pass the Mojo café and then follow the orange line
• from Hospital Road, go to the last car park area and follow the signs.

The Ward Support Block is closed to the public. You will need to phone 04 918 6334 for someone to let you in, or for a staff member to come out and pick up the equipment.

The Ward Support Block is open 7am to 4:30pm, Monday to Friday. If you are dropping off equipment, please come between 8am and 4pm.

Wellington Regional Hospital campus map

To send a message to a patient, phone 04 385 5999

We will need the patient's name and the ward they are in.

Anything you send to a patient should be clearly marked with the patient's name and ward.

Send letters and parcels to:

Wellington Regional Hospital
Private Bag 7902
Wellington 6242

Send flowers to:

Wellington Regional Hospital
49 Riddiford Street
Newtown
Wellington 6021

Flowers are not allowed in:

• intensive care unit (ICU)
• neonatal intensive care unit (NICU)
• ward 7 south.

The hospital and grounds are all smoke and vape free areas. If you are a patient we can help with nicotine replacement therapy.

The chaplaincy department, chapel and Muslim prayer room is at the front of the main atrium, on the left just past reception and through the glass doors.

The chapel and Muslim prayer room are open 24 hours and can be used by all hospital patients, whānau and staff.

If you would like a chaplain to visit, ask a staff member to phone the relevant service.

Spiritual support availability:

• Roman Catholic — 8am to 2pm, Monday to Friday
• Māori — 8am to 12pm, Monday and Tuesday
• all others — 8am to 4:30pm, Monday to Friday.

To speak with a chaplain or Catholic priest after hours phone 04 385 5999

If you want to access a minister from a particular faith not represented within the chaplaincy team, ask a staff member for the list of on-call chaplains, or ask one of the chaplaincy team to contact an appropriate person.

• There is a maximum of 2 adult visitors (over 16 years). You may be accompanied by up to 2 tamariki or rangatahi under 16.
• This applies to all of our wards, units, and campuses — apart from Cancer Ward 5 North where only 1 visitor is permitted at a time.
• Medical masks must be worn by all visitors at all times while on our campuses and are available at our entrances.
• In the case of very sick or special needs patients, longer visiting hours can be arranged with the charge nurse.
• Visiting hours are designed to ensure patients have the opportunity to enjoy the company of whānau and friends while recognising the need to maintain the comfort and safety of all patients.
• Whānau are welcome outside of the regular visiting hours but must talk to a nurse or administrator at ward reception before going to see the patient. This may include whānau participating in doctor's rounds and assisting with activities of daily living.
• Tamariki are very welcome to visit, but young children must be accompanied by an adult at all times.
• When someone is in the intensive care unit (ICU), whānau are welcome to sit with them at any time.
• Occasionally, in shared rooms, the number of people or length of time spent with a patient may be restricted out of consideration to other patients nearby.
• Due to limited space in the day surgery unit, we invite no more than 2 whānau members remain with the patient.
• Visiting hours allow for clinical team assessment and treatment processes to be completed, patient comfort cares and rest periods.