NZNO nurses, healthcare assistants and some midwives plan to strike from 9am on Wednesday 30 July to 9am on Thursday 31 July. Patient safety is our priority and our hospitals will remain open. Continue to attend all appointments unless we have contacted you directly to reschedule.
Wellington Regional Hospital
49 Riddiford Street
Newtown
Wellington 6021
If your health emergency is not life threatening, but you cannot wait for an appointment with your usual doctor or healthcare provider, go to an after hours or urgent medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.
Phone 04 384 4944
Street address:
17 Adelaide Road
Mount Cook
Wellington 6021
Wellington Accident and Urgent Medical Centre
17 Adelaide Road, Wellington — Google Maps
Opening hours: 8am to 9pm every day.
Phone 04 385 8810
Street address:
17 Adelaide Road
Mount Cook
Wellington 6021
17 Adelaide Road, Wellington — Google Maps
Opening hours:
For general enquiries:
Postal address:
Wellington Regional Hospital
Private Bag 7902
Wellington 6242
Wellington Regional Hospital visiting hours are 10am to 1pm and 3pm to 8pm, 7 days a week.
The main entrance to the hospital is on Riddiford Street.
Wellington Regional Hospital
49 Riddiford Street
Newtown
Wellington 6021
These bus routes stop at Wellington Regional Hospital:
For timetables and maps, go to the Metlink website.
Shuttles are available between:
Patients and their caregivers or visitors can use our free shuttle van service to travel between Kenepuru Community Hospital and Wellington Regional Hospital.
You need to book a seat on this service — preferably at least one hour before you intend to travel. This can be done by contacting the Wellington transport office:
Office hours are 7:30am to 4:30pm, Monday to Friday.
The service runs every hour on weekdays, with the first shuttles departing simultaneously from both sites at 7am. Departures continue each hour on the hour, with the final departure at 6pm.
The shuttle does not operate on weekends or public holidays and reduced schedules operate over the Christmas-New Year peak holiday period.
Travel time is usually around 30 minutes, but can be up to 45 minutes as collections and deliveries are often made during the run.
We suggest that patients using the shuttle to travel to appointments notify clinic staff so that appointments can be scheduled for 15 minutes before the hour, or on the hour.
Shuttle vans are not wheelchair accessible. If an accessible vehicle is required, let us know when you make your booking and we will try to arrange for this. Book at least 24 hours in advance.
For more information:
Leaving a voicemail message does not guarantee your booking request. Call back to speak to an operator.
A Safe Kapiti (ASK) runs a health shuttle from Monday to Thursday. Drivers have had full official training and first aid training.
The service cannot accommodate a wheelchair so it is for people who:
Passengers are welcome to bring a support person with them.
The shuttle picks up people and drops them back home between Waikanae and Paekākāriki. People in Ōtaki can be picked up at the bus stop at Ngaio Road in Waikanae.
To book a seat on the Kapiti health shuttle, freephone 0800 502 066 (extension 0).
You can leave a voicemail message.
Bookings must be made 24 hours in advance — but if you require the shuttle on Monday it will need to be booked on the Thursday beforehand.
Patients are asked to make their appointments between 10am and 11:30am at Wellington Regional Hospital.
The shuttle runs on donations. A suggested donation is $20 return trip. A receipt will be provided if required.
People who need occasional help with transport to cancer treatment can request the volunteer driving service. Talk to the staff at the Blood and Cancer Centre for more information.
There are taxi parks outside the hospital's main entrance.
The National Travel Assistance Scheme helps people who need to travel long distances or travel frequently for health appointments.
The main underground car park is accessible from the Riddiford Street entrance. There are 310 car parks.
Additional parking is available on Mein Street. Spaces available for public use are are marked by green lines.
For the eye clinic, children's hospital, paediatric outpatients and the centre for endocrine, diabetes and obesity research there are public parking spaces in the C zone parking at the top of Hospital Road behind the Grace Neill Block. Spaces available for public use are are marked by green lines.
There is also limited parking that can be accessed via Hospital Road, off Adelaide Road.
There are public car parks on the second level of the Woolworths car park. These are marked in blue.
There are accessible parking spaces throughout the campus:
Wellington Regional Hospital map with parking information
Parking is free for the first 20 minutes. After this, fees apply up to a maximum of $10 on weekdays and $6 on weekends.
The Cancer Society allows patients to park in their car park at 52 Riddiford Street, across the road from the hospital.
Present your appointment schedule to the Cancer Society reception and they will give you a chit to put on your windscreen.
Wellington Regional Hospital has 2 cafés and a coffee bar.
Opening hours
Mojo — main atrium:
Mojo — Clinical Services Block:
Vibe Café — Ward Support Block:
For patients staying overnight, free Wi-Fi is available. Connect to the 'DHBPatientWiFi' network and follow the instructions.
For outpatients, Wi-Fi is available for $5 for 8 consecutive hours.
It is available in:
Purchase Wi-Fi access at the gift shop in the main atrium.
The Wellington Regional Hospital Gift Shop is in the main atrium.
The shop sells a wide range of items including:
Opening hours
You can also place orders online or by phone for delivery to patients.
Shop — Wellington Regional Hospital Gift Shop
The gift shop is run by the hospital's charity, Wellington Hospitals Foundation.
Wellington Hospitals Foundation
There is an ATM opposite the gift shop in the main atrium.
Some banks have a branch on Riddiford Street.
There is a New Zealand Post box opposite the gift shop in the main atrium.
A New Zealand Post Shop can be found at:
Ashleigh Court Pharmacy
100 Riddiford Street
Newtown
Rooms are available on levels 4, 5, 6 and 7 for all whānau visiting people on the wards. They provide a space for larger gatherings.
Wellington Regional Hospital is part of the Baby-Friendly Hospital Initiative (BFHI) and these rooms also offer a quiet space for nursing mothers.
Margaret Stewart House provides you with a place to stay if you are from out-of-town and having cancer treatment at Wellington Regional Hospital. The house is located in the hospital grounds.
Priority goes to patients receiving cancer and dialysis treatment.
Phone 04 380 0300
Email msh@cancersoc.org.nz
Margaret Stewart House, Wellington — Cancer Society NZ
Temporary accommodation is available for whānau from outside the Wellington region who are supporting an inpatient. Accommodation is limited and pre-booking is advised. There is 1 room per whānau for 3 or 4 people, depending on availability. Tamariki must be accompanied by an adult.
To enquire about availability contact Whānau Care Services between 8am and 6pm Monday to Friday.
Phone 0800 999 442
Email wcs@ccdhb.org.nz
Ronald McDonald House provides free accommodation to whānau with seriously ill children aged 21 and under while they receive treatment in Wellington Regional Hospital.
Priority is given to those who live more than 80km away from Wellington or those who live in the South Island. Distance limits are waived for whānau with tamariki in ICU.
Phone 04 389 5505
Email info@rmhc.rg.nz
Ronald McDonald House Wellington — Ronald McDonald House Charities New Zealand
The cultural support area is at the front of the main atrium, on the left just past reception and through the glass doors.
Whānau care services provide cultural and practical support for Māori patients and their whānau.
We assist by providing:
To contact the whānau care services team:
Disability alerts and health passports give your healthcare providers information about you for your appointment.
A disability alert adds information about your needs to your electronic patient file. It helps us make sure you can:
For more information or help with disability alerts:
To save you repeating information to your doctor or health and disability services, use My Health Passport. It explains how you want them to communicate with you and help you.
My Health Passport — Health and Disability Commissioner
NZSL video about communication graphic cards — Vimeo
These cards are for Deaf and hard of hearing people to use when accessing health services. They are to:
The cards are the same size as a bank card so that they fit in your wallet. You could also save the image to your phone and show it when you visit.
There are 3 cards that say 'Hello, I'm Deaf' and 3 cards that say 'Hello, I'm hard of hearing' and they have different messages:
Hello, I'm Hard of Hearing card
Both card – business card size
Co-production involves finding patients who can attend a meeting or series of meetings with the Disability team and other staff to develop a new service or way of working. Sometimes we also ask patients to give us feedback through user experience testing. If you would like to be included in co-production or user experience testing, we would love to hear from you.
If you are a researcher with disability expertise, let us know. We like to work with researchers who are familiar with the rights-based approach to disability. We frequently recommend potential researchers to other departments across the region.
To contact us:
We can book an interpreter to support:
Let the service or ward know if you want to use an interpreter.
You should use a qualified NZSL interpreter in any situations where you make important decisions. These situations include:
The department you're seeing will book the interpreter.
Health New Zealand | Te Whatu Ora pays for interpreters for hospital appointments.
iSign pays for interpreters for:
You can ask for an NZSL interpreter to be at your appointment. We do not recommend using a family member as an interpreter.
You can ask for a particular interpreter to be at your appointment. If the interpreter you want is not available, you can go ahead with the appointment with another interpreter. Otherwise, you can reschedule it for when the interpreter is available.
If you would like to book an interpreter yourself, contact iSign.
Your healthcare provider will work with you to find the best way to communicate with you.
Some options include:
CCDHB NZSL video about coming to hospital — YouTube
The Wellington ICU provides tertiary (advanced) intensive care for patients across the lower North and upper South islands. It is the largest Critical Care Unit in Aotearoa New Zealand.
Wellington Intensive Care Unit
Wellington Regional Hospital is a place where staff, patients, whānau and friends work together to care for sick and injured people. We want a safe and calm environment for everyone. We have zero tolerance to violence, aggression or harassment of any kind towards staff, patients or visitors.
This includes:
Please treat everyone with dignity and respect. We all share the same goal — to care for patients. Please treat all our patients, staff and visitors with respect and dignity.
Please respect our rules. These are required to ensure the best outcome for our patients.
Please talk to us if you are feeling frustrated or stressed. Patients get better faster when we use calm voices and work together as a team. Use our whānau spaces or take a break outside if you are overwhelmed.
We want our place to be a safe place for all. We are all responsible for making our place a safe place for everyone.
Ma tini, ma mano, ka rapa te whai — by joining together we will succeed.
We lend hospital equipment to patients to support their recovery, such as:
When we lend any equipment we will provide a date when they are to be returned. This date is agreed with your healthcare provider and is based on the time they estimate you will need it to support your recovery from illness, an accident or surgery.
There is no charge for equipment, or fee if they are returned late.
We appreciate people returning equipment when they no longer need them. This means they are on hand to lend to other patients who need them, and we do not have to spend money buying replacement items, which could spent on providing other health services to our communities.
You do not need to return any personal hospital equipment, such as:
You can dispose of these in your rubbish.
If you need your equipment for longer, or cannot return your equipment:
There is a blue bin just inside the main hospital entrance on the right-hand side.
With the exception of standard crutches, equipment is traced through the barcode so there is no need for paperwork to be attached to them or a receipt to be issued.
The central equipment pool is on level 3 of the Ward Support Block.
To get to the Ward Support Block:
The Ward Support Block is closed to the public. You will need to phone 04 918 6334 for someone to let you in, or for a staff member to come out and pick up the equipment.
The Ward Support Block is open 7am to 4:30pm, Monday to Friday. If you are dropping off equipment, please come between 8am and 4pm.
Wellington Regional Hospital campus map
To send a message to a patient, phone 04 385 5999
We will need the patient's name and the ward they are in.
Anything you send to a patient should be clearly marked with the patient's name and ward.
Send letters and parcels to:
Wellington Regional Hospital
Private Bag 7902
Wellington 6242
Send flowers to:
Wellington Regional Hospital
49 Riddiford Street
Newtown
Wellington 6021
Flowers are not allowed in:
The hospital and grounds are all smoke and vape free areas. If you are a patient we can help with nicotine replacement therapy.
The chaplaincy department, chapel and Muslim prayer room is at the front of the main atrium, on the left just past reception and through the glass doors.
The chapel and Muslim prayer room are open 24 hours and can be used by all hospital patients, whānau and staff.
If you would like a chaplain to visit, ask a staff member to phone the relevant service.
Spiritual support availability:
To speak with a chaplain or Catholic priest after hours phone 04 385 5999
If you want to access a minister from a particular faith not represented within the chaplaincy team, ask a staff member for the list of on-call chaplains, or ask one of the chaplaincy team to contact an appropriate person.
